|Preventative Maintenance Inspections, 8am – 5pm, Mon.-Fri.||x||x||x|
|Preventative Maintenance Inspections, 24/7||x|
|24/7 technical support and emergency response||x||x||x|
|Service inspection report within 72 hours of service||x||x||x|
|15 Minute Emergency Call Back||x||x||x|
|24 hour emergency on-site response 3||x|
|4-6 hour emergency on-site response||x||x|
|Parts, labor, travel and onsite time for remedial and emergency repairs 2||x|
1. For Standard Plus and Premium Plans, all parts, labor, travel and onsite time for emergency response and repairs will be quoted separately or billed at our time and material rate.
2. Individual and full battery or capacitor replacement labor or parts not included. Breakers and magnetic transformer parts not included.
3. Response time is based on geographic location.
*Without having the proper maintenance on your equipment, there can and will be a number of repercussions that will happen. Here is an example of batteries that were not replaced on time. The leaking battery has now ruined the UPS itself, therefore, causing excess damage and more time and money into new equipment.