To maximize up time and control life cycle costs, different service levels and response times are available, allowing you to choose the right plan to meet your specific requirements. With competitive pricing, you cannot afford the risk of being without a maintenance plan. Be sure to request the Lorbel Inc. maintenance plan to protect your UPS investment.
This is the most economical plan for companies that only require preventive maintenance inspections. Specifically, a great service plan for UPS and Battery systems that are under manufacturer warranty (typically the first year). This plan provides the quarterly, semi-annual and annual preventative maintenance, vital to ensuring system performance. Most appropriate for remote site operations or limited budgets.
This service plan is ideal for companies looking to reduce cost yet maintain emergency service support. The plan includes priority 8-hour emergency response and troubleshooting labor in the event of system failure or alarm condition. The Premium Service Plan is generally a solid choice for equipment that is well maintained and in good condition. Also, if the life of the UPS and Battery system is less than five years of age, this plan may be well suited for your operation and budget.
This is a full service plan that is intended for critical environments with zero tolerance for downtime. The all-inclusive plan includes a priority 4 hour response time, comprehensive maintenance service and covered repairs under one price. With corrective service included, you will receive quick turnaround time for any faulty parts. The Ultra Service Plan is also favorable for companies who want to stay on budget and maintain a fixed cost for emergency service and break/fix items.
|Preventative Maintenance Inspections, 8am – 5pm, Mon.-Fri.||x||x||x|
|Preventative Maintenance Inspections, 24/7||x|
|24/7 technical support and emergency response||x||x||x|
|Service inspection report within 72 hours of service||x||x||x|
|15 Minute Emergency Call Back||x||x||x|
|24 hour emergency on-site response 3||x|
|4-6 hour emergency on-site response||x||x|
|Parts, labor, travel and onsite time for remedial and emergency repairs 2||x|
1. For Standard Plus and Premium Plans, all parts, labor, travel and onsite time for emergency response and repairs will be quoted separately or billed at our time and material rate.
2. Individual and full battery or capacitor replacement labor or parts not included. Breakers and magnetic transformer parts not included.
3. Response time is based on geographic location.