Most of us tend to believe that newly-installed equipment will last as long as the manufacturer claims. However, this is not the case, especially if you have invested on Uninterruptible Power Supply (UPS) for your data centers or ICT systems. A number of external and unavoidable factors can reduce the lifespan and efficiency of your UPS systems. If unattended, the consequences of UPS failure can cost in millions. IT downtime results in compromised SLA, loss of credibility, and lost revenue which with some precautions are easily avoidable.
Matthias Machowinski, the Research Director for Enterprise Networks and Video at HIS, in a research said that the cost of ICT downtime can range from $1 million a year for a typical mid-size company to $60 million for a large enterprise. The IHS study further investigated that 78 percent of the cost was due to the loss of productivity, 17 percent was due to lost businesses, and remaining 5 percent was due to fixing the UPS problems.
Being proactive and vigilant on your UPS monitoring checklist helps you avoid consequential costs of repair, remedy, damage, penalty, and third-party service obligations. Whether your IT department wants to maintain its service quality standard or expand operational units, an annual expense for routine UPS maintenance is always predictable and less expensive than the hefty IT downtime cost.
Do you know that most of the single phase batteries, labeled as maintenance-free, do not necessarily save you from routine annual maintenance? They only mean that you do not need any replacement fluid for those batteries. In fact, the lack of preventive maintenance only adds to your operational problems and overhead cost.
Large UPS batteries, in general, have 15 to 20 years of lifespan, whereas small batteries last around 10 years. However, we often end up replacing them sooner due to non-maintenance. Moreover, the basic warranty coverage you get from the manufacturer does not make more than 5 to 10 percent of the product purchase value. So, the warranty given your manufacturer does not really help much.
A routine monitoring service instead can extend the lifespan of your Uninterruptible Power Supply. The service includes end-to-end solution – whether you need to replace batteries, capacitors, and any other parts or install upgrades and modification kits.
There are Managed Service Providers (MSPs) whom you can outsource the entire monitoring and maintenance job and stay relieved. However, while evaluating a service plan, it is important that you pay special attention to the service coverage types and mode of service delivery. Following some guidelines of Uninterruptible Power Supply monitoring service will help you take informed decisions.
There are three options. First, your contract may include ‘depot exchange repair or replace’ where you need to send the faulty UPS to the service provider and they ship you a repaired unit in return. It takes some time. Second, you can opt for advance swap depot exchange where the provider sends you refurbished unit in case of UPS failure and then collects the original UPS from your facility in exchange. The third option is on-site repair which is the fastest way to derive solution to technical issues.
If your product is rated below 1,000 VA, depot exchange plan is cost-effective. For Uninterruptible Power Supply rated above 1,000 VA, the advance swap depot exchange or an on-site repair works well. Your selection completely depends on the type of UPS products you use and the emergency you have to fix them.
Precautions save your time and money when it comes to IT inventory management. Consulting an MSP and selecting a suitable service plan help you avoid facing the worst consequences. Deploying technicians with the desired set of skills and a dedicated team of support personnel ensure that your UPS provides uninterrupted service for your IT stuff. So keep vigilant and be prudent while selecting your UPS maintenance service provider.
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